Train Your Service Manager to Run a Profitable, Organized, Stress-Free Service Department
Give your Service Manager the skills and systems to run a smooth, profitable shop, lead a confident high-performing team, and finally feel in control of your service department.
Running a Service Department is one of the hardest jobs in the dealership.
You juggle customers, technicians, parts, sales, warranties, and the never-ending surprises that walk in every day.
Most Service Managers never get real training.
They get handed the keys and told “figure it out.”
Thrown into the role.
No roadmap.
And judged on results they were never prepared for.
We fix that.
We give your Service Manager the systems, tools, and confidence to lead your shop, grow revenue, and turn customers into raving fans.
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No travel. No lost service revenue. Just a proven step-by-step playbook your Service Manager can start using tomorrow.
What’s Included in Service Manager Certification
Your Service Manager gets everything they need to run a profitable, organized, and confident department.
More than 70 short, practical video lessons
Fast, focused training designed for the busy pace of dealership life. Watch, learn, and put it to work the same day.
A full Service Manager workbook
Guides, worksheets, and notes pages that help turn training into real processes on the ground.
Proven service systems and scripts
Real tools for handling upset customers, delegating work, improving efficiency, scheduling techs, and driving profitability.
Step-by-step BCI Service Processes
The same system used inside the highest-performing service departments we work with across North America.
Weekly action steps
Simple, focused assignments that help your manager build habits, confidence, and structure week by week.
Twelve full months of access
Self-paced training that fits dealership schedules and does not require travel or shutting down the department.
What Makes This Program Different
This is not inspirational content or theory.
This is real-world, proven training for running a profitable service department, built from decades of hands-on dealership experience.
Your Service Manager will not just watch training.
They will implement it.
Program Snapshot
Average completion time: Six months
Format: Online lessons, workbook, worksheets, support
Final step: Comprehensive exam to confirm mastery
Watch Real Training Clips Used to Build Profitable Service Departments
Watch a lesson preview
Stop Chaos, Start Control: The Service Framework to Grow
Processes are not paperwork. They are what keep your techs focused, protect your sanity, and stop parts from becoming your “arch-nemesis.” When everyone follows the same playbook, chaos drops and profits rise.
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How to Never Lose a Unit Again (And Keep Techs Moving)
No more walking the lot trying to match serial numbers. A simple cattle tag and zip tie gives every unit a bold, visible ID number you can search in your system. It saves time, prevents lost work orders, and makes your shop flow smoother.
Watch a lesson preview
Half-Equipped Workers Can’t Excel
This video makes a simple but powerful point: running a shop without the right tools or space is setting your team up for failure. If your technicians don’t have the bays, equipment, or room to work efficiently,you’ll never hit your real potential.
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Unlocking Your True Service Capacity
A service manager’s job is to make the most of every bay and every tech without losing quality. When you know your real capacity and what each bay should produce, you can finally see the gap between where you are and where you could be.
Service Manager Certification
Everything your Service Manager needs to run a profitable, organized service department and become the leader your shop depends on.
No travel. No shutting down your shop.
Training that fits your dealership schedule.
Here's what you get:
More than 70 short, practical video lessons
Full Service Manager workbook and worksheets
Proven service systems and scripts
Weekly action steps to put training into practice
Access for twelve full months
Comprehensive final exam and certification
Just $1495 per Service Manager
STILL NOT SURE?
Frequently Asked Questions
1. Who is Service Manager Certification for?
It’s built for service managers who want to improve efficiency, speed up turnaround times, and run a more profitable department, whether they’re brand new or experienced.
2. How long does the certification take to complete?
Most managers finish in three to six months, but it’s self-paced so you can move through it at a pace that works for you.
3. What will I actually learn?
You’ll learn how to price correctly, manage workflow, track technician efficiency, communicate with customers, reduce bottlenecks, and build a department that consistently makes money.
5. What makes this different from other trainings?
It’s practical, simple to implement, and based on the same processes we use every day with dealerships. Just the tools you need to run a strong and profitable service department.
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Explore All Courses
From service to creating a great customer experince to management, every course is built to help your dealership run smoother and make more money. Take a look through the full list and find exactly what you need to level up your team.